Withdrawal Information, Instructions for cancellation & Cancellation form
for the Online Shop: www.dive-nautec.com
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, take(s) possession of the goods. In the case of an order consisting of several goods that are delivered separately, the withdrawal period begins on the day on which you, or a third party designated by you who is not the carrier, take(s) possession of the last goods delivered.
Exercise of the Right of Withdrawal
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an unambiguous statement.
Please contact:
NAUTEC, Inh. Gerald Lemke e.K.
Ohlauer Straße 5–11
10999 Berlin
Germany
E-mail: info{at}dive-nautec.de
You may submit your withdrawal declaration by e-mail or by post.
You may use the model withdrawal form provided below, but its use is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your notification before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including standard delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us). The reimbursement will be made without undue delay and no later than fourteen days from the day on which we receive your notification of withdrawal. We will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you. You will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the returned goods or until you have provided evidence that you have returned the goods, whichever occurs earlier.
Return of Goods
You must return or hand over the goods to us without undue delay and no later than fourteen days from the day on which you notify us of your withdrawal. The deadline is met if you send the goods before the fourteen-day period has expired. You are responsible for the direct cost of returning the goods.
Handling of Products After Delivery
Please handle NAUTEC products with care after receipt and inspect them only to the extent necessary to determine their condition, characteristics and functionality. Any use beyond what is necessary for such inspection may result in a statutory obligation to compensate for any loss in value.
Safety Notice for NAUTEC Products
For technical products supplied by NAUTEC, customers are requested not to disassemble, modify or attempt to repair products independently after receipt. Especially for safety-related components, unauthorized modifications mayaffect product function and safety. This request does not constitute a condition for exercising the statutory right of withdrawal.
Exclusions and Expiry of the Right of Withdrawal
The statutory right of withdrawal does not apply to contracts concerning: goods that are not prefabricated and are manufactured based on an individual selection or specification by the consumer, or goods that are clearly customized to the consumer’s personal requirements; sealed goods that are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery.
For the current NAUTEC online shop, only stocked products are offered. Customized products are currently not part of the online shop.
Model Withdrawal Form
(If you wish to withdraw from the contract, you may complete and return this form.)
To:
NAUTEC Inh. Gerald Lemke e.K.
Ohlauer Straße 5–11
10999 Berlin
Germany
E-mail: info{at}dive-nautec.de
I/We () hereby give notice that I/We () withdraw from my/our (*) contract for the purchase of the following goods:
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
_______________________________________________________
Ordered on:
Received on:
Name of consumer(s):
Address of consumer(s):
Date:
Signature of consumer(s) (only if notified on paper)
(*) Delete as appropriate.
Return Processing
To ensure efficient processing of returns, we recommend contacting NAUTEC before sending products back.
Please contact:
E-mail: info{at}dive-nautec.de
Please provide your order number and information about the products concerned.
This contact request is a customer service recommendation only and is not a requirement for exercising your statutory right of withdrawal.
End of Withdrawal Information
NAUTEC Inh. Gerald Lemke e.K.
Ohlauer Straße 5–11
10999 Berlin
Germany
© 2026, NAUTEC Inh. Gerald Lemke e.K. All rights reserved.